Reference

KYC Document Requirements at sinardewa login

Before your first withdrawal clears, your account goes through a KYC check. We need a valid national ID and a selfie — that is the core of it. Submit once, and your account stays verified for future transactions where local law permits.

National ID RequiredSelfie VerificationOne-Time SubmissionWithdrawal UnlockedAccount Security
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sinardewa login KYC Document Requirements at sinardewa login
KYC HELP CHANNELS

Where to Get Help During KYC Verification

Live Chat Support Reach our account team directly through live chat on the site. If your KYC submission is pending or flagged, our team can check status and tell you exactly what is missing.
Document Re-upload If your first KYC photo is rejected due to blur or poor lighting, you can re-upload through the account verification section without opening a new ticket.
Wallet Name Mismatch Help When your DANA, OVO, or GoPay wallet name does not match your KTP name, contact support before re-submitting — our team can guide you through the correction step.
VERIFICATION STANDARDS

How sinardewa login Keeps Your KYC Secure

ID Data Handling

Your KTP image and selfie are stored under account-level encryption. We do not share identity documents with third parties outside the verification process.

One Verified Account Rule

Each KYC submission is tied to a single account. If duplicate accounts are detected under the same KTP number, both are flagged for review before any withdrawal is processed.

Wallet Name Matching

We cross-check the name on your DANA, OVO, or GoPay wallet against your KTP. This step protects your payout from going to the wrong destination.

Review Timeline

KYC checks run during active support hours. If your documents are complete and legible, most accounts are cleared the same day the submission arrives.

sinardewa login How We Run the KYC Process on Your Account

How We Run the KYC Process on Your Account

KYC — Know Your Customer — is the step that connects your account identity to your real wallet. At sinardewa login, the process runs after your first deposit and before your first withdrawal is released. You upload a clear photo of your Indonesian national ID (KTP), then a selfie holding that same document. Our team checks that the name on your KTP

matches the name on your registered account. If your account is linked to DANA, OVO, or GoPay, the wallet name must also match. Most submissions are reviewed and cleared on the same day. Players in Palembang and across Indonesia go through the same single-step flow — no repeat submissions once your account is marked as verified.

Key KYC Terms and What They Mean

01
What does KYC stand for?

KYC means Know Your Customer. It is the identity check that confirms the person opening an account is who they say they are, using a government-issued document.

02
What is a KTP in the KYC process?

KTP is the Indonesian national identity card. It is the primary document accepted for account verification at sinardewa login and must show your full legal name clearly.

03
What is a selfie verification?

Selfie verification means you photograph yourself holding your KTP next to your face. It confirms the document belongs to the person submitting the account, not a third party.

04
What does 'name mismatch' mean in KYC?

A name mismatch happens when the name on your KTP does not match the name registered on your account or your e-wallet, which blocks the verification step until corrected.

05
What is account verification status?

Account verification status shows whether your KYC submission is pending review, approved, or requires more documents. Approved status allows withdrawals to proceed where local law permits.

06
What does 'document rejected' mean?

Document rejected means the uploaded image was too blurry, cropped, or expired for our team to confirm identity. A clear re-upload of the same document resolves this in most cases.

Common Questions About KYC Document Submission

We accept your Indonesian KTP as the primary identity document. A selfie holding the KTP is required alongside it. No other document type is needed for standard account verification.

Yes. The name on your DANA, OVO, or GoPay wallet must match the name on your KTP exactly. If they differ, contact our support team before submitting to avoid a rejection.

Most submissions with clear, legible documents are reviewed and cleared on the same day. If additional checks are needed, our support team will contact you through your registered account.

Withdrawals are held until your KYC check is approved. Once your account is verified, future withdrawals process without repeating the document step, where local law and eligible regions allow.

You can re-upload a new, clearer photo through the verification section of your account. Make sure the full card is visible, well-lit, and not expired before submitting again.

If you link a new DANA, OVO, or GoPay wallet under a different registered name, our team may request a name confirmation step before the updated wallet is approved for withdrawals.

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